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Disabling Pop-Up Blockers for PDF or CSV Downloads

Enable pop-ups to get your PDF or CSV files

Joy Weber avatar
Written by Joy Weber
Updated this week

To enable pop-ups on your browser, follow the directions below.

Safari (Mac):

  1. Open Safari.

  2. Click Safari in the upper-left corner of your screen and select Settings (or Preferences).

  3. Go to the Websites tab.

  4. In the sidebar, click Pop-up Windows.

  5. For the website you're visiting (e.g., portal.io), choose Allow from the dropdown menu.

  6. To allow pop-ups for all websites, set the "When visiting other websites" option to Allow.

Note: In newer versions of Safari, pop-up settings are managed under the Websites tab, not the Security tab.

Chrome:

  1. Open Chrome.

  2. Click the three-dot menu icon in the upper-right corner and select Settings.

  3. Click Privacy and security on the left, then select Site Settings.

  4. Scroll down and click Pop-ups and redirects.

  5. Under "Customized behaviors," click Add next to "Allowed to send pop-ups and use redirects."

  6. Enter https://portal.io and click Add.

Firefox:

  1. Open Firefox.

  2. Click the menu button (three horizontal lines) in the upper-right corner and select Settings.

  3. Select the Privacy & Security panel.

  4. Scroll down to the Permissions section.

  5. Next to "Block pop-up windows," click Exceptions….

  6. In the "Address of website" field, enter https://portal.io and click Allow.

  7. Click Save Changes to apply your settings.

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